Privacy Policy

Privacy Policy

Sewer Diagnostics

Effective Date: June 16, 2026

Sewer Diagnostics (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information about our customers and the visitors to our website, http://www.sewerdiagnostics, including information collected through phone calls and text messages with our business.

Information We Collect

We collect information that you provide to us directly when you request or receive our services, including:

  • Contact information, such as your name, phone number, email address, and mailing address
  • Service information, such as the address where service is requested and details about your plumbing or sewer issue
  • Communications with us, including phone calls, voicemails, and text messages
  • Payment and billing information needed to process transactions
  • Information you submit through forms on our website

Calls and Texts May Be Answered by an AI Assistant

To make sure every customer gets a prompt response, calls and text messages to our business phone number may be answered or handled by an automated AI receptionist. The AI receptionist can answer questions, take messages, and help schedule appointments on our behalf.

Calls and text conversations may be recorded and transcribed so that we can review your request, schedule your service accurately, and improve our customer service. These recordings and transcripts are processed and stored by Jobber, the software platform we use to run our business, in accordance with its own privacy policy. By continuing a call or text conversation with our business line, you consent to this recording and transcription. If you prefer not to interact with the AI assistant, you may request to speak with a team member, leave a message, or contact us by email at sewerdia@gmail.com.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, provide quotes, and schedule and perform services
  • Send appointment confirmations, reminders, follow-ups, invoices, and other service-related communications by phone, text, or email
  • Process payments and maintain accurate business records
  • Improve our services and customer experience
  • Comply with legal obligations

Text Messaging (SMS) Terms

By providing your phone number to Sewer Diagnostics — by phone, text, website form, or in person — you agree to receive text messages from us related to your service requests, such as appointment confirmations, scheduling updates, reminders, and follow-ups. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at 720-551-7055 or sewerdia@gmail.com. Consent to receive text messages is not a condition of purchasing any goods or services from us.

How We Share Information

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share information only as needed to operate our business, with:

  • Service providers that help us run our business, such as Jobber (our scheduling, communications, and customer management platform) and payment processors. These providers may access your information only to perform services on our behalf.
  • Legal authorities, when required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect our rights, property, or safety.

Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. We retain customer information for as long as needed to provide services, maintain business and warranty records, and meet legal requirements. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices and reputable service providers.

Your Rights and Choices

You may contact us at any time to:

  • Request a copy of the personal information we have about you
  • Ask us to update or correct your information
  • Ask us to delete your information, subject to records we are required to keep for legal, billing, or warranty purposes
  • Opt out of text messages (reply STOP) or marketing communications

To make any of these requests, contact us using the information in the “Contact Us” section below. Depending on where you live, you may have additional rights under applicable state privacy laws.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Your continued use of our services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

  • Sewer Diagnostics
  • Phone: 720-551-7055
  • Email: sewerdia@gmail.com
  • Website:www.sewerdiagnostics.com